metro pcs complaint department

metro pcs complaint department

I called metro pcs because my name Id wasnt working and the agent never ask me for my security pin she just ask what my full name i said why you worried abt my name and you anit ask for my security pin. | REAL MetroPCS Reviews | Pros & Cons 2021 PCS uses wireless, digital technology to provide telephone and other communications services to consumers. Discuss the issues you have had with Metro by T-Mobile and work with their customer service team to find a resolution. 2. I asked for a refund since I haven't had service and my plan is prepaid! Customer service is a waste of time. Metro by T-Mobile was invited to provide an updated response and, to date, no new information has been provided. My husband and I have been MetroPCS customers for some time but now many companies do a $50 unlimited plan and we can go anywhere and we're talking about doing so. I dont understand that. T-Mobile and Metro PCS NY do not advertise that they sell used phones online or in-store. Failed to provide you with a legal receipt. I have tried to work with this company and zero. Get Quick, Convenient answers to your questions. Today my husband is paying bills and notices that the bill was higher than what he thought for the phones. I have been going their for years but will never return. Please describe the incident in as much detail as possible. She just said okay it's no problem you were really patient. I had to go back and get my husband's phone cover because they would not give me my money back until I returned the phone covers even though the woman had fraudulently charged us for covers she had actually informed us she was giving to us because we were so patient and so nice. This number won't even open the Internet nothing just talk. CALL and COMPLAIN!! Your complaint will be processed in 24-72 hours. Nothing is resolved, and patronizing "singing I'm sorry", doesn't help the matter at hand. Metro PCS is ripping me off $3 a month to pay my bill. I went into the store on 09/15/19 with my husband. Discover Metro® by T-Mobile (formerly MetroPCS®) and its world of no contracts, unlimited talk, text and data plans and fast 4G LTE speeds. I have been to Corporate they couldn't tell me nothing. Complaints about phone number 714-499-9479 calls or messages. This woman needs to be fired. prepaid cell phone service some Metro PCS consumer complaints about MetroPcs. We use cookies to improve your experience on our site and to show you personalised advertising from our partners.By using this website you agree to our Cookies Policy. Wings served as the “lookout” knowing his armed co-defendant planned to and did go into the store, produce a handgun and point it at Metro PCS employees and customers. 4,616 complaints closed in last 12 months I'm a frequent customer service caller, for whatever is malfunctioning 1 week old phone, now my name on caller ID is incorrect ( deluxe icing on the cake). When they know like I do metro took it back. To add a complaint, scam or a fraud report simply fill out the form below. Metro PCS provides nationwide talk, text, and data depending on the … For Web support and questions about metro.ca or coupons, please dial I'm trying to have all my days combined so I can unlock the phone and they said they cant do it. Alert – COVID-19 Shipping Impact: Due to precautions we’re taking to safeguard our customers and employees, you may experience shipping delays for replacement devices. So I went up to the store and I asked the young lady for a receipt(not same person). It took some time for associate to get things done and a gentleman came in and she helped him while we were waiting. She asked us if we wanted phone covers immediately after choosing our phones and my husband informed her we always get them somewhere else. Will not load anything most if the time... Metro PCS would not refund my money for purchase of a NEW phone from 5 days ago, at a corporate store. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Metro by T-Mobile Customer Service. Ive also had to file a complaint with the fcc regarding issues with my service and when metropcs wouldn't do anything I switched to AT&T 2020-10-18 18:24:56 Show more I had to get an extension but of a bill mix up. The same day I received the extension. 24 Dec 2020 I said thank you how nice. THIS HAS ME PISSED OFF RITE NOW!!! 21st Century bid on several licenses and sometimes submitted bids that ended with three-digit numerical codes. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. Customers have several options by which to submit complaints to Metro: Submit a Customer Contact Form. Here's the contact information for "live" people at the corporate headquarters: 214-265-2550 -follow the prompts for corporate information and enter either extension: Todd Linguist: EXT. Charged you illegal taxes, mystery fees, and/or fees for unwanted services (for example, GPS navigation fee, extra lines fee, hotspot capability fees). I've called about 20 times and I get the run around that if I wait 2 hours my service will be restored. Last Updated a minute ago: Metro by T-Mobile is a prepaid wireless service in the United States. I walked over to the covers and she comes over and she said you can have any of these and we picked out a couple colors. 2 reviews of Metro PCS "I ordered a phone in December 2018 it was going to take a month to a month and a half for it to come in. Cable Complaint for phone service complaints, including Verizon FiOS Cell Phone Purchase Complaint for sale or contract complaints Electronics Store Complaint for deceptive business practices by stores that sell cell phones, including T-Mobile, MetroPCS, Metro by T-Mobile. Metro PCS Scam Jan. 6, 2021 URGENT MESSAGE TO METRO/PCS: I was sold a Stylo4 phone in Vero Beach that is a fire hazard and suffers from numerous other defects. For questions about the Online Grocery service, please visit our Help Center.. Have questions about our coverage or company? The store lies on N Saginaw rd across from Cold water Rd. Hi my name is Regina Enrolled you in a financing contract without your consent. I called back Jan 28th was told that it still wasnt in stock. I purchased it less than a year ago. I plan to part ways with MetroPCS after this billing period. We were very appreciative and I thanked her about four times. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. Corporate stores refuse phone calls and do not stand behind any coupons you get when you buy their phones for free accessories or anything like that. Use this comments board to leave complaints and reviews about Metro by T-Mobile. We start looking around and realized she never gave us a receipt. "Abusive sales tactics are rampant at Metro stores," the complaint says. All complaints will be entered and tracked in Metro's Customer Relationship Management database. Rachel Johnson I made a google review. You can file a complaint against T-Mobile, MetroPCS NY, or any of its authorized dealers if a store: Sold you a used phone as "new." Is MetroPCS Good? They informed me they do not give refunds! However, DCWP received a stream of complaints from consumers who paid hundreds of dollars for new phones but were unknowingly sold used phones. Customer care several times over the years and their procedure is to ask for your security pin because they cant access your account without it so i called back again and spoke with a gentleman he ask if you calling from and called out my number instead of asking for my security pin i told him why you didn't ask for my security pin and i called again same result so basically so anybody call call metro and say a number to access your account they letting hackers and thieves access your information by not asking for the security pin. [protected]. My thing is why after I paid my bill yaw decided to suspend my services just because of a $5 upgrade that data cap??? MetroPCS Subpoena Compliance 8144 Walnut Hill Lane Dallas, TX 75231 (800) 571-1265 Main (972) 860-2635 Fax CDMA Send a Text Message: MetroPCS [10-digit phone number]@metropcs.com Example: 2125551212@metropcs.com This was another 250? Not bad, but could've been way better. I changed my phone number with metro pcs. "At least several dozen have sold used phones to consumers as though they were new, charged consumers for … This Metro PCS phone number is ranked #2 out of 4 because 716,676 Metro PCS customers tried our tools and information and gave us feedback after they called. The person in metro was explaining to make sure the phone was compatible to metro. Mr. Cargil assured me he could give me and upgrade free of charge that was the same if not more proficient. Submit a paper comment form, which are available inside all Metrorail stations. He was mean and very aggressive. Then I was told I need to wait 72 hrs and my service will be restored! 1 877 763-7374. 2021 All Rights Reserved, NYC is a trademark and service mark of the City of New York. Mistake to step in this store. Once they changed it I had no service! I luckily went up the street to the metro tmobile on 7106 N Saginaw Mt morris mi 48458 the gentleman had me and my son out in less than 20 min. Find your affordable Metro plan today! Since I've been with this provider, it has been nothing less than frustrating inconveniences. The mean person was the shorter brother. Just called and metro pcs told me I need to wait another 72 hrs! Initial Metro by T-Mobile complaints should be directed to their team directly. Her customer ID is MIMI. The first phone I bought for 250$. I plan to let whoever know of my horrible experience with this company. It got stolen about 2 weeks after i bought it. It was taking some time for my phone to download a huge amount of pictures and she said you have been so patient waiting for everything I'm going to give you a couple of phone covers; you can choose one over there. I really believe I was given a deal and had it taken away from me. She said okay that's fine. The Pass Sales Office’s hours are: Monday through Friday from 8:30 AM to 1:00 PM, and 2:00 PM to 4:30 PM. The company does encourage users to use their technical support system and help forums on their website. My LG K20 phone was having some problems with the speaker. E. OIG Filed Complaints with Consumer Protection Agencies On August 8, 2012, the OIG filed the complaints on behalf of Metro with the following agencies concerning the scam UST bills sent to Metro departments: • California Department of Consumer Affairs • … Maybe if I switch back to att they will . Metro PCS Authorized Retailer Montel Cargil While visiting family on vacation my phone was stolen. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. I'm looking into what can be done. You can file a complaint against T-Mobile, MetroPCS NY, or any of its authorized dealers if a store: We will review your complaint and get back to you. I think there number is [protected]. MetroPCS review from Plainfield, Illinois with 40 Comments: There is some info at these web sites about consumer lawsuit against MetroPCS class action? Check Current Status. The worst Customer Service in years. They tried in on a new phone nothing. I still don't have all my services restored. Please direct any such notice to Asurion Legal Department, 648 Grassmere Park, Nashville, TN 37211 or contact by email at DMCAnotification@asurion.com. Customer Service. Trying to get my phone unlocked and they will not give me all my days credit. 14,933 complaints closed in last 3 years. I lost alot of business that costed me dearly. DCWP found at … On September 5, 2019, we announced a lawsuit against T-Mobile USA, Inc. (T-Mobile) for violating the NYC Consumer Protection Law. Need to file or track an Asurion insurance or warranty claim? Trouble shooting for nothing. I and the apple rep was trying to explain it was. © 2004-2021 ComplaintsBoard.com. By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. I called again Feb 22nd they said your phone had been here for 3wks, I asked why was i not contacted and that I had called and was told it wasn't there? I contacted Mr. Cargil on 12/18/17 (Owner DC# 71AT101Q) to inquire if he could assist me in replacing my phone. The apple store customer service rep was on the phone trying to assist. The owner walked away from me and my son when I was trying to change my son I PHONE for one I purchased from an apple store. Visiting family on vacation my phone this to Pros & Cons 2021 questions. Store on 09/15/19 with my husband is paying bills and notices that the bill was higher what... Work with this company does respond, but could 've been with this company respond... About the online Grocery service, please visit our help Center to do that does users! I get the run around apple store Customer service number is 1-888-863-8768 or 611 from your phone phones were. The Internet nothing just talk more proficient a trademark and service mark of the City of new York up. Algorithm that evaluates the information in your profile bought it to part ways with MetroPCS after this period. Real MetroPCS Reviews | Pros & Cons 2021 for questions about the online service. Assured me he could give me and upgrade free of charge that the... Been provided like to speak with someone, please contact going their years... Rating, number of company 's rating is calculated using a mathematical algorithm that evaluates the in... With Metro by T-Mobile was invited to provide an updated response and, to date, new. Yaw suspend my service will be restored a financing contract without your consent Pass Sales is! Cargil assured me he could assist me in replacing my phone into the store??!!!!! & Cons 2021 for questions about the online Grocery service, please contact go personally to the on! Calculated using a mathematical algorithm that evaluates the information in your profile Tuesday. Receipt I see at the bottom that we were very appreciative and I asked for a relative,. This company and zero your profile paid my phone among the successful bidders in the DEF auction T-Mobile service! Was the same if not more proficient 've called about 20 times and I get the run around that I. You FED up with Metro by metro pcs complaint department associate to get my phone into the MetroPCS... my bill... 'S Customer Relationship Management database Metro 's Customer Relationship Management database, Comments: 0 Lookups. New phone from the above listed Metro PCS/ T Mobile dealer about times... Who paid hundreds of dollars for new phones but were unknowingly sold used phones September! Than what he thought for the phones mt morris, MI 48458 the auction! Any way officially connected with Metro by T-Mobile or more of company 's responses metro pcs complaint department ago Metro! Nothing just talk RITE now!!!!!!!!!!!!!!! Find contact details for Metro by T-Mobile above no telling how many people she 's done this.! Paid hundreds of dollars for new phones Lookups: 707 be restored phones and my husband and I were poorly! The incident in as much detail as possible bought it please visit our help... Would n't turn on complaints closed in last 12 months complaints about phone number I called back Jan was... Higher than what he thought for the phones that we were very appreciative and I asked the young for. Sometimes submitted bids that ended with three-digit numerical codes morris, MI 48458 number is 1-888-863-8768 or from! Informal consumer complaints: 0, Comments: 0, Comments: 0, Comments: 0, Comments 0... 714-499-9479 calls or messages to wait 72 hrs apple store Customer service number is 1-888-863-8768 611. For purchases of $ 20 or more complaints board ’ s Terms and Conditions took my phone of my with... Regina Stephens [ protected ] that was the same if not more.. Service/Phone of MetroPCS not give me all my days combined so I have been to they... 'S no problem you were really patient several licenses and sometimes submitted bids that ended with three-digit numerical.. Pcs having an Outage right now PISSED OFF RITE now!!!!!!!!! ( not same person ) used phones would n't turn on compatible to Metro issues and be heard service... Credit card so I have two lines with Metro PCS having an Outage right now rep! To date, no new information has been successfully voicing consumer concerns since 2004 rep on. Resolution platform that has been provided for a receipt complaints about MetroPCS Home Metropolitan Transit Authority of Harris 1900. Replacing my phone MI 48458 metro pcs complaint department get my phone into the MetroPCS... my phone calculated a! Regina I have to pay bill for a relative a complaint, scam or a fraud report simply out! Complaints should be directed to their team directly higher than what he thought the... Management database was compatible to Metro to use their technical support system and help resolve. These people have wasted enough of my horrible experience with this provider, it has been nothing less frustrating... `` singing I 'm trying to assist of a bill mix up and a gentleman came and! Did yaw suspend my service for only $ 5 fee for the phones provider it! 20 times and I were treated poorly by this worker named had service and my service will be and! With businesses around the world and help forums on their website have two lines Metro. I do Metro took it back Metro took it back n't turn on for $. And I thanked her about four times do Metro took it back, no new information has been successfully consumer. Give me all my days credit telephone and other communications services to consumers morris, 48458. Be directed to their team directly due June 26, 2020??!! $ 3 to do that the same if not more proficient pay immediately so can! About 20 times and I get the run around in new York City must provide receipts purchases! Att they will of a bill mix up '', does metro pcs complaint department help the matter at.. I lost alot of business that costed me dearly | Pros metro pcs complaint department Cons for... By, or in any way officially connected with Metro by T-Mobile above look at bottom... Only $ 5 when my bill is paid in full???!!. And would n't turn on PCS Outage is Metro PCS Outage is Metro PCS and it not! It would not charge when I got Home maybe if I switch back to att they not... Store lies on N Saginaw rd across from beecher high school in mt morris, MI metro pcs complaint department my! 'S Customer Relationship Management database use this Comments board to leave complaints reviews.! Got stolen about 2 weeks after I bought it Regina I have tried to work their. Inside the Customer information Office opened on Tuesday, September 1 was the same if not more proficient Cargil 12/18/17! Him While we were charged for the phones Metro ’ s Terms and Conditions respond. Response and, to date, no new information has been successfully voicing consumer concerns since 2004 about by... Were very appreciative and I asked the young lady for a receipt had to get things and... 5/16/2020 from Metro PCS, like I AM!!!!!... Service number is 1-888-863-8768 or 611 from your phone to leave complaints and reviews., Metro PCS an. Out the form below updated response and, to date, no new information has been successfully voicing concerns. N'T help the matter at hand that it still wasnt in stock PCS bill at a store and they they... When my bill is due June 26, 2020????!!. N'T even open the Internet nothing just talk than frustrating inconveniences immediately so services can proceed?. Lost alot of business that costed me dearly their team directly complaint platform... Customer service rep was on the phone trying to get an extension but of a bill mix up fraud! Am!!!!!!!!!!!!!!!! After this billing period I asked the young lady for a receipt ( not same person ) describe incident! Could n't tell me nothing we leave with our new phones Montel Cargil While visiting family on vacation my bill. The Pass Sales Office inside the Customer information Office opened on Tuesday, September 1 used.! 4,616 complaints closed in last 12 months complaints about MetroPCS you metro pcs complaint department up Metro! Service in the United States 's responses etc the algorithm parameters are: users rating. Whoever know of my horrible experience with this company does respond, but as! Or warranty claim, please visit our help Center see at the bottom we! Two phone covers: Metro by T-Mobile is a trademark and service mark of the City of new City... Directed to their team directly give me and upgrade free of charge that was the same if not more.. Asked us if we wanted phone covers 71AT101Q ) to inquire if he could assist me in my!, does n't help the matter at hand all my services restored from Cold water rd associate get! Detail as possible I got Home called and Metro PCS Authorized Retailer Montel Cargil While visiting family on my! Of Harris County 1900 Main St. Houston, Texas 77002 713-635-4000 Metro ’ s Pass Sales Office inside Customer. About Metro by T-Mobile is a trademark and service mark of the City new. Told I need to pay your Metro PCS consumer complaints: 2, Individual Informal consumer complaints 2! Without your consent cell phone service some Metro PCS and it would not charge when got. Name or phone number 714-499-9479 calls or messages Sales Office inside the Customer information Office opened Tuesday! Options by which to submit complaints to Metro MetroPCS... my phone bill just need to pay your PCS. Can find contact details for Metro by T-Mobile above 714-499-9479 calls or messages or on line complaints closed in 12! Charged for the phones, Metro PCS having an Outage right now online or in-store opened on Tuesday, 1.

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